Peace of mind for your home technology

System Reliability

24 X 7 Support Coverage

LIVE KNOWLEDGEABLE TECHNICIAN

System Reliability

24 X 7 Support Coverage

LIVE KNOWLEDGEABLE TECHNICIAN

Technology Support You Can Count On

Technology systems experience periodic disruptions. We monitor status, make corrections automatically and provide support in the event of a problem. We have three levels of proactive support to meet the needs of our customers and eliminate time and frustration dealing with technology problems. We have you covered with our Priority Support Plans.

Priority Support Plans

Benefits to You

VIP
Enhanced
Essential
24/7 EMAIL, TEXT AND CHAT SUPPORT
Unlimited support the way that best fits your lifestyle
VIP
Enhanced
Essential
Included
Included
Included
PROACTIVE MONITORING
Your system will notify us of issues, often before you know a problem exists
VIP
Enhanced
Essential
Included
Included
Included
Annual Health Checkup
Annual visit to ensure your gear is performing optimally and make recommendations on the latest tech
VIP
Enhanced
Essential
Included
Included
Included
Critical Firmware Remote Updates
We'll update the most important parts of your system to ensure stability and functionality
VIP
Enhanced
Essential
Included
Included
Included
Customized Mobile App
You'll get a mobile app enabling you to fix most of the common issues that technology systems experience
VIP
Enhanced
Essential
Included
Included
Not Included
Service Product Replacement
A discount is applied to products when an existing component needs to be replaced
VIP
Enhanced
Essential
Included
Not Included
Not Included
ON SITE Service
VIP
Enhanced
Essential
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
VIP
Enhanced
Essential
1-2 Days
1-2 Days
3-5 Days
24/7 EMAIL, TEXT AND CHAT SUPPORT
Unlimited support the way that best fits your lifestyle
PROACTIVE MONITORING
Your system will notify us of issues, often before you know a problem exists
Annual Health Checkup
Annual visit to ensure your gear is performing optimally and make recommendations on the latest tech
Critical Firmware Remote Updates
We'll update the most important parts of your system to ensure stability and functionality
Customized Mobile App
You'll get a mobile app enabling you to fix most of the common issues that technology systems experience
Service Product Replacement
A discount is applied to products when an existing component needs to be replaced
ON SITE Service
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
1-2 Days
1-2 Days
3-5 Days
Contact our customer success team:
Phone: (617) 965-4600
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
simpleHome logo
Office and
Experience Center
385 University Ave
Westwood MA 02090
Waltham
Experience Center
179 Bear Hill Rd #106
Waltham MA 02451
Boston
Experience Center
7 Tide St
Boston MA 02210
2022-01-11
     
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