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Better Together: How We Built a Stronger Team to Enhance Our Service


SimpleHome stems from the idea that we can create a stronger company with top-level services when great teams work together. 

Collaboration is at the heart of innovation and business success no matter the industry. When you bring in new personnel to a team, they bring differing perspectives and experience. We believe that those differences are what make us stronger, and that’s how SimpleHome was born!

By combining the experienced staffs from Audio Video Design and Sounds Good Corporation, we were able to craft a team of experts prepared to collaborate on delivering a first-class product and client experience. Not only that, but with an experienced group of project managers—SimpleHome is even better prepared to follow best practices when it comes to working with builders, architects, designers and of course, the homeowner! 

Below we outline the tiered service options that make SimpleHome stand out while explaining the Audio Video Design and Sound Good Corporation merger that made us become the go-to choice when choosing a home automation company in Boston, MA.

SEE ALSO: How to Choose a Quality AV Company

Our Premier Service Plans 

One of the driving forces behind creating SimpleHome was wanting to design the ultimate customer support experience. To do that, we crafted unique service plans that deliver much-needed maintenance and support to our smart home installations. The primary goal of these service plans is to improve system reliability by offering 24/7 support from live knowledgeable technicians and implementing remote monitoring to quickly identify and resolve any issues that arise. 

Our plans are divided into three tiers: VIP, Enhanced and Essential. In varying degrees, these include 24/7 support, proactive monitoring, annual system checkups, firmware updates, a personal troubleshooting app (for VIP and Enhanced plans), discounted product replacement (only for VIP), on-site service (with discounted labor for VIP and Enhanced plans) and quick on-site response time. 

Who is SimpleHome? 

SimpleHome is the result of two great teams joining together to deliver tech solutions that elevate lifestyle with simple and fun technology. SimpleHome is the perfect balance that combines talent, experience and attention to detail. Our goal is to deliver a top-quality service to turn our clients’ homes into a welcoming space, with the right smart home solutions that fit every need. We’re also excited to showcase our new showroom, where clients and trade partners alike can get a better look at the technology solutions we offer. 

Partner with us and help your clients take the first step towards a new, enhanced lifestyle so they can enjoy the many wonders of smart home automation for years with our ongoing service plans. Contact us right here and learn more about all the different solutions to improve the way your clients live, work and enjoy their homes.

We look forward to hearing from you!

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Not only was our advance team amazing…the entire team continues to be amazing from the installation, tech support and ongoing partnership.
Simple Home was very responsive to my request and tech Scott was professional, thorough and explained what he was doing to fix our issue.
Roy, the technician assigned to the work at my home, was simply amazing - so kind, smart, considerate and the utmost customer-oriented person.
SimpleHome did a fantastic job for us. Helped us design, spec and install two relatively complex TV and A/V installations.

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