Peace of mind for your home technology

Technology Support you can count on

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

Experience Our Benefits

REMOTE REPAIR
Your system will be accessed remotely and oftentimes repaired without a service call.
APP CONTROL
You'll get a mobile app enabling you to fix many of the common issues that technology systems experience.
24/7 SUPPORT COVERAGE
We're available to communicate with you in whichever manner best fits your lifestyle.
DISCOUNTED SERVICE CALL RATES
In the unlikely event that a service call must be scheduled, you'll receive a preferred rate.


What can we monitor?

Whether most of your network connected devices are up and running.

Health of many connected AV devices and light switches (availability may vary depending on manufacturer).

Internet up/down state and average upload/download speeds.


What can't we monitor?

Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).

Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).

Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies.

Choose your monthly subscription

V.I.P.

$249/mo.
24/7 Email Text and Chat Support
24/7 Phone Support
Proactive Device Monitoring
Reactive Remote Login
Customer Video Training Portal
System Refresher Training
Critical Firmware remote updates
On-Site Service base charge waiver
Waived
Advanced Remote Technician Login (M-F)
Included
Priority On-Site Service (M-F)
20% Off
Annual System Health Checkup
Customized Self-Service Mobile App
Remote Shade & Lighting Scene Adjustments
Service Product Replacement Discount
Annual Service Evaluation Report
Service Product Replacement Discount
Annual Service Evaluation Report
No-Charge Loaner Program
Complimentary Electronics Recycling

Enhanced

$149/mo.
24/7 Email Text and Chat Support
24/7 Phone Support
Proactive Device Monitoring
Reactive Remote Login
Customer Video Training Portal
System Refresher Training
Critical Firmware remote updates
On-Site Service base charge waiver
Waived
Advanced Remote Technician Login (M-F)
10% Off
Priority On-Site Service (M-F)
10% Off
Annual System Health Checkup
Customized Self-Service Mobile App
Remote Shade & Lighting Scene Adjustments
Service Product Replacement Discount
Annual Service Evaluation Report
Service Product Replacement Discount
Annual Service Evaluation Report
No-Charge Loaner Program
Complimentary Electronics Recycling

Essential

$49/mo.
24/7 Email Text and Chat Support
24/7 Phone Support
Proactive Device Monitoring
Reactive Remote Login
Customer Video Training Portal
System Refresher Training
Critical Firmware remote updates
On-Site Service base charge waiver
Waived
Advanced Remote Technician Login (M-F)
Regular Rate
Priority On-Site Service (M-F)
Regular Rate
Annual System Health Checkup
Customized Self-Service Mobile App
Remote Shade & Lighting Scene Adjustments
Service Product Replacement Discount
Annual Service Evaluation Report
Service Product Replacement Discount
Annual Service Evaluation Report
No-Charge Loaner Program
Complimentary Electronics Recycling
simpleHome logo
Office and
Experience Center
Waltham
Experience Center
Boston
Experience Center
2022-07-08
     
Roy, the technician assigned to the work at my home, was simply amazing - so kind, smart, considerate and the utmost customer-oriented person.
2022-05-24
     
SimpleHome did a fantastic job for us. Helped us design, spec and install two relatively complex TV and A/V installations.
2022-01-11
     

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