Peace of mind for your home technology
System Reliability
24 X 7 Support Coverage
LIVE KNOWLEDGEABLE TECHNICIAN
System Reliability
24 X 7 Support Coverage
LIVE KNOWLEDGEABLE TECHNICIAN
Technology Support You Can Count On
Technology systems occasionally face disruptions. We proactively monitor, automatically correct issues, and provide support when problems arise. With three levels of proactive support tailored to our customers’ needs, we help eliminate the frustration and time spent dealing with technology problems. Our Priority Support Plans have you covered.
Residental Support Plans
Benefits to You
VIP
Enhanced
Essential
24/7 EMAIL, TEXT AND CHAT SUPPORT
VIP
Enhanced
Essential
Included
Included
Included
PROACTIVE MONITORING
VIP
Enhanced
Essential
Included
Included
Included
Annual Health Checkup
VIP
Enhanced
Essential
Included
Included
Included
Critical Firmware Remote Updates
VIP
Enhanced
Essential
Included
Included
Included
Customized Mobile App
VIP
Enhanced
Essential
Included
Included
Not Included
Service Product Replacement
VIP
Enhanced
Essential
Included
Not Included
Not Included
ON SITE Service
VIP
Enhanced
Essential
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
VIP
Enhanced
Essential
1-2 Days
1-2 Days
3-5 Days
24/7 EMAIL, TEXT AND CHAT SUPPORT
Seamless 24/7 support via email, text, chat, and phone - your questions answered promptly
24/7 Device Monitoring w/ Mobile App
Your system will notify us of potential issues, before you know a problem exists
Annual Checkup
On-site visit to check all devices and provide recommendations on performance improvements
Remote Firmware Updates
Software updates to ensure stability and functionality
Advanced Remote troubleshooting
Accelerated troubleshooting by a technician to remotely service your system.
Base Charge Waiver
Base Charge for scheduling and arrival
Replacement Product Discount
20%
10%
ON-Site labor
Included
ON-SITE Response Time
2 Days
3 Days
4 Days
Business Priority Support Plans
Benefits to You
Full
Enhanced
24/7 EMAIL, TEXT AND CHAT SUPPORT
Seamless 24/7 support via email, text, chat, and phone - your questions answered promptly
24/7 Device Monitoring w/ Mobile App
Your system will notify us of potential issues, before you know a problem exists
Annual Checkup
On-site visit to check all devices and provide recommendations on performance improvements
Remote Firmware Updates
Software updates to ensure stability and functionality
Advanced Remote troubleshooting
Accelerated troubleshooting by a technician to remotely service your system.
Base Charge Waiver
Base Charge for scheduling and arrival
Replacement Product Discount
20%
ON-Site labor
Included
Regular Rate
ON-SITE Response Time
2 Days
4 Days
Contact our customer success team:
Email:
