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Peace of mind for your home technology

System Reliability

24 X 7 Support Coverage

LIVE KNOWLEDGEABLE TECHNICIAN

System Reliability

24 X 7 Support Coverage

LIVE KNOWLEDGEABLE TECHNICIAN

Technology Support You Can Count On

Technology systems occasionally face disruptions. We proactively monitor, automatically correct issues, and provide support when problems arise. With three levels of proactive support tailored to our customers’ needs, we help eliminate the frustration and time spent dealing with technology problems. Our Priority Support Plans have you covered. 

What our Customers are Saying

Residential Support Plans

Benefits to You

VIP
Enhanced
Essential
24/7 EMAIL, TEXT AND CHAT SUPPORT
Unlimited support the way that best fits your lifestyle
VIP
Enhanced
Essential
Included
Included
Included
PROACTIVE MONITORING
Your system will notify us of issues, often before you know a problem exists
VIP
Enhanced
Essential
Included
Included
Included
Annual Health Checkup
Annual visit to ensure your gear is performing optimally and make recommendations on the latest tech
VIP
Enhanced
Essential
Included
Included
Included
Critical Firmware Remote Updates
We'll update the most important parts of your system to ensure stability and functionality
VIP
Enhanced
Essential
Included
Included
Included
Customized Mobile App
You'll get a mobile app enabling you to fix most of the common issues that technology systems experience
VIP
Enhanced
Essential
Included
Included
Not Included
Service Product Replacement
A discount is applied to products when an existing component needs to be replaced
VIP
Enhanced
Essential
Included
Not Included
Not Included
ON SITE Service
VIP
Enhanced
Essential
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
VIP
Enhanced
Essential
1-2 Days
1-2 Days
3-5 Days
24/7 EMAIL, TEXT AND CHAT SUPPORT

Seamless 24/7 support via email, text, chat, and phone - your questions answered promptly

24/7 Device Monitoring w/ Mobile App

Your system will notify us of potential issues, before you know a problem exists

Annual Checkup

On-site visit to check all devices and provide recommendations on performance improvements

Remote Firmware Updates

Software updates to ensure stability and functionality

Advanced Remote troubleshooting

Accelerated troubleshooting by a technician to remotely service your system.

Base Charge Waiver

Base Charge for scheduling and arrival

Replacement Product Discount
20%
10%
ON-Site labor
Included
ON-SITE Response Time
2 Days
3 Days
4 Days
Contact our customer success team:
Phone: (617) 965-4600
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.