Peace of mind for your home technology
System Reliability
24 X 7 Support Coverage
LIVE KNOWLEDGEABLE TECHNICIAN
System Reliability
24 X 7 Support Coverage
LIVE KNOWLEDGEABLE TECHNICIAN
Technology Support You Can Count On
Technology systems experience periodic disruptions. We monitor status, make corrections automatically and provide support in the event of a problem. We have three levels of proactive support to meet the needs of our customers and eliminate time and frustration dealing with technology problems. We have you covered with our Priority Support Plans.
What our Customers are Saying
- 2023-02-08Not only was our advance team amazing…the entire team continues to be amazing from the installation, tech support and ongoing partnership.Marlin Griffin
- 2023-01-07Simple Home was very responsive to my request and tech Scott was professional, thorough and explained what he was doing to fix our issue.Hunt Bergen
- 2022-07-07Roy, the technician assigned to the work at my home, was simply amazing - so kind, smart, considerate and the utmost customer-oriented person.Annemarie Bell
- 2022-05-19SimpleHome did a fantastic job for us. Helped us design, spec and install two relatively complex TV and A/V installations.Jon Nuger
Priority Support Plans
Benefits to You
VIP
Enhanced
Essential
24/7 EMAIL, TEXT AND CHAT SUPPORT
Unlimited support the way that best fits your lifestyle
VIP
Enhanced
Essential
Included
Included
Included
PROACTIVE MONITORING
Your system will notify us of issues, often before you know a problem exists
VIP
Enhanced
Essential
Included
Included
Included
Annual Health Checkup
Annual visit to ensure your gear is performing optimally and make recommendations on the latest tech
VIP
Enhanced
Essential
Included
Included
Included
Critical Firmware Remote Updates
We'll update the most important parts of your system to
ensure stability and functionality
VIP
Enhanced
Essential
Included
Included
Included
Customized Mobile App
You'll get a mobile app enabling you to fix most of the
common issues that technology systems experience
VIP
Enhanced
Essential
Included
Included
Not Included
Service Product Replacement
A discount is applied to products when an existing
component needs to be replaced
VIP
Enhanced
Essential
Included
Not Included
Not Included
ON SITE Service
VIP
Enhanced
Essential
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
VIP
Enhanced
Essential
1-2 Days
1-2 Days
3-5 Days
24/7 EMAIL, TEXT AND CHAT SUPPORT
Unlimited support the way that best fits your lifestyle
PROACTIVE MONITORING
Your system will notify us of issues, often before you know a problem exists
Annual Health Checkup
Annual visit to ensure your gear is performing optimally and make recommendations on the latest tech
Critical Firmware Remote Updates
We'll update the most important parts of your system to
ensure stability and functionality
Customized Mobile App
You'll get a mobile app enabling you to fix most of the
common issues that technology systems experience
Service Product Replacement
A discount is applied to products when an existing
component needs to be replaced
ON SITE Service
Labor Included
20% Discount
Regular Rate
ON SITE Response Time
1-2 Days
1-2 Days
3-5 Days
Contact our customer success team:
Phone: (617) 965-4600
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